Poker Technical Accessing Poker Log Files (DE, MI, PA, WV)

To access your Poker Log files:
 

• Sending logs from a PC or Mac
• Sending logs from a mobile device

Sending Logs from a PC/Mac

Please follow these 3 steps to send us your logs from a PC or Mac:

• Step 1 - Locate your Log files
• Step 2 - Compress/Zip your Logs folder
• Step 3 - Send Logs via your registered email

Step 1, Locate your Log files

Locate Logs manually

• Windows:
  • Open Windows File Explorer;
  • Enter: %AppData%\Rush Street Interactive\BetRiversPoker
• Mac:
  • Open Finder;
  • In the system menu, navigate to "Go" > "Go to Folder" or press the keyboard shortcut CMD + Shift + G
  • In the prompt, copy the following and paste it in: "~/Library/Application Support/com.rushstreetinteractive.poker.desktop.client/"
  • A "Logs" folder should be listed. 

Navigate to your Logs via Poker app

1. Access the Poker Settings area from within the Poker Lobby - click on the Settings icon in the top-right:
   
   
2. Go to "Help & Support":
   
   
3. Then click "Open Poker Logs":
   

Step 2, Compress/zip your Log files

Once you locate your "Logs” directory/folder, please compress/zip it:

• Windows: Right-click on the “Logs” directory > “Send to” > “Compressed (zipped) folder”
• Mac: Secondary-click > “Compress ‘logs’”

Step 3, Send Logs via your registered email

Please send/attach your logs with a description of the issue/s you’ve experienced:
 

• For players at BetRivers - pokersupport@betrivers.com
   
• For players at SugarHouse - pokersupport@playsugarhouse.com

Sending Logs from a Mobile device

Please follow these 2 steps to send us your logs:

• Step 1 – Locate the “Share Logs” option in the app
• Step 2 – Share Logs via your registered email address

Step 1, Locate the “Share Logs” option

1. Access the Poker Settings area from the dotted menu in the Poker Lobby:
   
   
2. Go to "Poker Settings":
   
   
3. Go to "Help & Support":
   
   
4. Then select "Share Logs":
   

Step 2, Share Logs via your registered email

Select your mail app and send your Logs via your registered email, with a description of the issue/s you’ve experienced, to:

• For players at BetRivers - pokersupport@betrivers.com

• For players at SugarHouse - pokersupport@playsugarhouse.com

If you need any further assistance, please contact our 24/7 poker support team at:

• For players at BetRivers - pokersupport@betrivers.com

• For players at PlaySugarHouse - pokersupport@playsugarhouse.com